Welcome to the Dominators website!
NOTE: We do not recommend trading valuable items until this issue has been resolved.
Some players have confirmed that there is yet another critical bug in FreeRealms. This bug is related to the chest bug since it involves the cap on item stacking. Details are few, but what has been confirmed is the following. If you attempt to trade a shard to a character that already has that shard, it will be destroyed in the trade. If you attempt to trade a stack of something to a character that would be over the stacking cap for that item, the stack of items will be destroyed. The bottom line is that anytime you trade, you risk losing your items.
Stacking cap information has not been released to the gaming community at this time, so we have no way of knowing what would be destroyed and what won't. All we can guarantee is that if you are trading an item to someone that has zero amount of those items, the trade will probably be successful. Otherwise, the item(s) will be destroyed in the transfer and won't even end up in the original owner's inventory. This can be confusing, so until this bug is fixed, we recommend to our members to not trade any items they really value.
NOTE: We do not recommend turning in treasure tickets until this issue has been resolved.
After two months of empty chests from minigames, pet excavations and even from the Royal Vault, SOE has confirmed that an item stacking bug has prevented you from winning items that you were supposed to be rewarded.
Here's what has been happening. When you win an item from a chest, the game checks to see if you have one of those items already. If it's clothes, armor, shards, weapons, etc, you do not receive the reward if you have one already. If it's something like potions, etc, then it checks to see if you are over the cap limit. We have not been informed what that cap is for particular items. Anyhow, this means that if you are over the limit on any items rewarded from a chest, you will not receive the reward.
If you have lost treasure tickets due to this bug, Referee Scarlet has posted that you may submit a Question one time to be reimbursed for those lost tickets. I inferred that they have a way to calculate how many tickets you lost. However, you will not be reimbursed for any treasure tickets lost after the announcement of this bug today.
Pex confirmed they are going to fix the bug on chests coming from mini-games, pet excavations and the vault. Again, I would not recommend spending treasure tickets until we see positive feedback from the FreeRealms Community. We will update you here as soon as we see that.